Absence Management

It is important in any organisation that absence levels are monitored as a high level of absence can be indicative of a wide variety of underlying problems (e.g. ill health, low morale, personal problems). This workshop will not only show how to deal with the issues promptly, reduce levels in absenteeism and thus reduce costs to the organisation, but it will also give advice on providing support to the individual(s) concerned where necessary.

Appraisal Skills

To be effective, an appraisal must be well-planned and structured and customised to meet individual company needs. Those with responsibility for conducting the appraisals should have the skills necessary to elicit, consolidate and evaluate relevant information. This workshop will highlight important aspects of delivering an effective appraisal.

Coaching and Mentoring

Coaching is a key characteristic of effective leadership. This programme supports managers in proactively developing their organisations and facilitating change by nurturing talent, enabling learning and development, and encouraging personal growth.

Management Skills

When professionals are given new leadership responsibility their success depends on how quickly they learn people-orientated management skills to complement their expert knowledge. This workshop is valuable for both new and experienced managers who wish to gain or refine management skills while increasing the commitment and productivity of their teams. No previous management experience is required.

Managing Difficult People

Telephone Techniques

Did you know that you can often “hear” when someone is smiling on the telephone?

We have all, at one time or another, experienced a poor reception when we have telephoned a company – is this happening in your business?

For many companies the telephone is the first point of contact with customers and, therefore, it is absolutely essential that the impression your people give is a good one.