Appraisal Skills

To be effective, an appraisal must be well-planned and structured and customised to meet individual company needs. Those with responsibility for conducting the appraisals should have the skills necessary to elicit, consolidate and evaluate relevant information. This workshop will highlight important aspects of delivering an effective appraisal.

Coaching and Mentoring

Coaching is a key characteristic of effective leadership. This programme supports managers in proactively developing their organisations and facilitating change by nurturing talent, enabling learning and development, and encouraging personal growth.

Emotional Intelligence

Have you considered how your own behaviour impacts on others? This workshop is designed for delegates who wish to improve working relationships through a greater understanding of their own emotions and the emotions of others.

Managing Difficult People

Telephone Techniques

Did you know that you can often “hear” when someone is smiling on the telephone?

We have all, at one time or another, experienced a poor reception when we have telephoned a company – is this happening in your business?

For many companies the telephone is the first point of contact with customers and, therefore, it is absolutely essential that the impression your people give is a good one.