The NVQs in Management have been developed by the Management Standards Centre (MSC), which is the Sector Skills Council for Management.  The qualifications are based on the Management National Occupational Standards, which draw together the key functions of managing people, resources, information, energy and quality into an integrated series of flexible awards at Levels 3, 4 and 5.

These NVQs are aimed at supervisors, first line and middle managers, and relate to the following management areas: managing self and personal skills, providing direction, facilitating change, working with people, using resources and achieving results.  Because the role of a manager in a small organisation is likely to be broader than that in a large one, the management NVQs are considerably flexible in their structure.  Therefore, a range of alternative options can be found within most of the awards which enable organisations and individuals to match closely their work-related training and development needs to these qualifications.

The Level 3 NVQ is broadly aimed at supervisors who are responsible for the control of activities and work output of small teams.  Whilst this includes roles such as senior chargehand and junior office manager, the qualification is not solely aimed at a discrete level of organisational hierarchy.  It is as appropriate for those who manage "sideways" and "upwards" in the context of a project group, as for those people who have regular charge over a fixed team.  This qualification is intended to be the first stage in a progression leading to first line, middle and senior management, and may be used as stepping-stone to gaining an NVQ in a more specialised area. The achievement of the Level 3 can be used for entry into some degree programmes at the University of Glamorgan.

Level 4 qualifications are aimed at those individuals with more personal responsibility and autonomy in their management role than the Level 3 supervisors.  Although people at this level are often referred to as "first line managers", individuals may find that the focus of their work could include managing projects or technical matters as well as people.  On completion of a Level 4 individuals gain credits at degree level, with the University of Glamorgan for some degrees.

The Level 5 qualifications are intended for those managers who are responsible for the control of activities and work output of other managers.  On achievement of an NVQ at Level 5, individuals gain credits at post-graduate level with the University of Glamorgan.

MANAGEMENT LEVEL 3

Mandatory Units

• A2 Manage your own resources and professional development
• B6 Provide leadership in your area of responsibility
• D6 Allocate and monitor the progress and quality of work in your area of responsibility
• E6 Ensure health and safety requirements are met in your area of responsibility

Optional Units

• B11 Promote equality of opportunity and diversity in your area of responsibility
• C2 Encourage innovation in your area of responsibility
• C5 Plan change
• C6 Implement change
• D1 Develop productive working relationships with colleagues
• D3 Recruit, select and keep colleagues
• D7 Provide learning opportunities for colleagues
• E1 Manage a budget
• F1 Manage a project
• F6 Monitor and solve customer service problems (NB: This is unit 4 from Customer Service NVQ L3)
• F8 Work with others to improve customer service (NB: This is unit 3 from Customer Service NVQ L3)

MANAGEMENT LEVEL 4

Mandatory Units

• B1 Develop and implement operational plans for your area of responsibility
• C2 Encourage innovation in your area of responsibility
• D2 Develop productive working relationships with colleagues and stakeholders
• E6 Ensure health and safety requirements are met in your area of responsibility
• F3 Manage business processes

Optional Units

• A2 Manage your own resources and professional development
• A3 Develop your personal networks
• B6 Provide leadership in your area of responsibility
• B7 Provide leadership for your organisation
• B8 Ensure compliance with legal, regulatory, ethical and social requirements
• B11 Promote equality of opportunity and diversity in your area of responsibility
• C4 Lead change
• C5 Plan change
• C6 Implement change
• D3 Recruit, select and keep colleagues
• D6 Allocate and monitor the progress and quality of work in your area of responsibility
• D7 Provide learning opportunities for colleagues
• E2 Manage finance in your area of responsibility
• F1 Manage a project
• F2 Manage a programme of complementary projects
• F8 Work with others to improve customer service (NB: This is unit 3 from Customer Service NVQ L3)
• F9 Build your organisation's understanding of its market and customers
• F11 Manage the achievement of customer satisfaction

MANAGEMENT LEVEL 5

Mandatory Units

• B7 Provide leadership for your organisation
• C3 Encourage innovation in your organisation
• E7 Ensure an effective organisational approach to health and safety
• F12 Improve organisational performance

Optional Units

• A2 Manage your own resources and professional development
• A3 Develop your personal networks
• B2 Map the environment in which your organisation operates
• B3 Develop a strategic business plan for your organisation
• B4 Put the strategic business plan into action
• B8 Ensure compliance with legal, regulatory, ethical and social requirements
• B9 Develop the culture of your organisation
• B10 Manage risk
• B12 Promote equality of opportunity and diversity in your organisation
• C4 Lead change
• C5 Plan change
• C6 Implement change
• D2 Develop productive working relationships with colleagues and stakeholders
• D4 Plan the workforce
• D7 Provide learning opportunities for colleagues
• E3 Obtain additional finance for the organisation
• E4 Promote the use of technology within your organisation
• F2 Manage a programme of complementary projects
• F4 Develop and review a framework for marketing
• F9 Build your organisation's understanding of its market and customers
• F10 Develop a customer-focussed organisation

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